Responsible
Gaming at 89bd
At 89bd, entertainment and player safety go hand in hand. We provide every registered player in Bangladesh with a full suite of protective tools — deposit limits, time-out features, self-exclusion controls, and dedicated 24/7 support — because a platform you can trust is one you can genuinely enjoy.
Playing Safe is Our Shared Responsibility
89bd is committed to maintaining a gambling environment that is safe, transparent, and fair for every player across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Rangpur, or anywhere else in the country.
We believe that responsible gaming is not a restriction — it is a framework that allows you to enjoy cricket betting, slots, live casino, and all other 89bd products with confidence and control. Every account on 89bd comes with built-in protective features that you can activate at any time, free of charge, with no questions asked.
Our support team operates 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Victory Day, and all Bangladeshi public holidays. If you feel that gambling is no longer fun — or if it is causing financial, emotional, or social difficulties — we are here to help without judgment.
Tools Available to Every 89bd Player
-
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your 89bd account. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the change activates — ensuring impulsive decisions cannot undo your own safeguards.
-
Session Time Limits
Set a maximum session duration — for example, 1 hour or 2 hours — after which your account is automatically logged out. A pop-up reminder is shown at the halfway point of your chosen session time so you are always aware of how long you have been playing.
-
Time-Out (Short Break)
If you need a short break from gambling, the time-out feature lets you suspend your 89bd account for a period of 24 hours, 7 days, 30 days, or up to 6 weeks. During a time-out, login is blocked and no marketing communications will be sent to you. The time-out cannot be reversed early.
-
Self-Exclusion
Self-exclusion is a formal, longer-term block applied to your account at your request. You may self-exclude for 6 months, 1 year, 3 years, or permanently. Once self-exclusion is activated, your account is immediately suspended, all outstanding bonuses are forfeited, and 89bd will take steps to remove you from all marketing lists. Reversing a self-exclusion requires written request and a minimum 24-hour review period.
-
Loss Limits
In addition to deposit controls, you can set a maximum net loss limit per day, week, or month. When your net losses reach the threshold you have chosen, wagering is automatically suspended for the remainder of that period. Like deposit limits, increasing a loss limit carries a mandatory 7-day delay.
-
Reality Checks
Reality check notifications appear on-screen at regular intervals — every 30, 60, or 90 minutes — showing you exactly how long you have been playing and a summary of your wins and losses during that session. This helps you maintain a clear picture of your activity without interrupting your gameplay unnecessarily.
Six Pillars of Responsible Gaming at 89bd
Every one of these principles shapes how 89bd builds its products, trains its support team, and interacts with players across Bangladesh every single day.
Age Verification
89bd performs rigorous identity checks to confirm every player is aged 21 or above. Documents including the Bangladesh NID card and passport are verified before full account access is granted. No exceptions are made, regardless of deposit method or account history.
Transparent Odds and RTP
89bd publishes the return-to-player (RTP) percentage for every slot and casino game available on the platform. We want players to make informed choices — understanding that casino games are games of chance and that the house always holds a statistical edge over the long run.
Spend Awareness
Your account dashboard shows a live overview of your total deposits, total withdrawals, and net position for any period you select. This financial transparency is intentional — we want you to always know exactly how much you have spent on the platform.
Non-Judgmental Support
Contacting 89bd support about a gambling concern is treated with complete confidentiality and zero judgment. Our support agents are trained to help you navigate available protective tools and, where necessary, signpost you to specialist help organisations. You will never be made to feel embarrassed for asking for help.
Fair Play Standards
All games on 89bd — from Pragmatic Play slots to Evolution Gaming live tables — use certified random number generators (RNGs) audited by independent testing laboratories. Outcomes are statistically random and cannot be manipulated by the platform or by any player.
Marketing Controls
Players who activate time-out or self-exclusion are immediately removed from all promotional communications — emails, SMS, and in-platform pop-ups. Players in good standing may also opt out of bonus and promotional messaging at any time through account settings or by contacting support.
Could Gambling Be Becoming a Problem?
The following questions are designed to help you reflect honestly on your gambling behaviour. If you answer "yes" to two or more of these questions, we strongly encourage you to contact 89bd support or a qualified counselling service. There is no shame in seeking help early.
Healthy Gambling Habits to Follow
Before You Play
- Decide on a fixed entertainment budget for the session and stick to it, regardless of outcome.
- Set a session time limit before you start and use 89bd's built-in session timer to enforce it.
- Never gamble while you are emotionally distressed, under the influence of alcohol, or fatigued.
- Treat every amount you deposit as money spent on entertainment — not as an investment or a way to earn income.
While You Play
- Take regular breaks. Step away from the screen every 30-60 minutes.
- Keep track of time — it can pass quickly when playing live casino or cricket betting markets.
- Do not chase losses. Losing streaks are a normal part of gambling probability — they do not guarantee a future win.
- Avoid increasing bet sizes in an attempt to recover losses quickly.
Knowing When to Stop
- Stop when you reach the budget or time limit you set before starting — even if you are on a winning streak.
- If gambling stops feeling like fun and starts feeling like an obligation or a fix, stop immediately and seek support.
- Use the 89bd time-out or self-exclusion feature proactively — do not wait until the problem is severe.
Support Channels Available to You
If you need help — whether it is setting a limit, activating self-exclusion, or simply talking to someone — 89bd's support team and the following channels are available around the clock.
89bd Live Chat
Available 24/7 directly within the 89bd platform. Our trained support agents can activate deposit limits, time-out periods, or self-exclusion on your behalf within minutes. Response time is under 2 minutes on average, including during Eid and other Bangladeshi holidays.
Support Email
For non-urgent responsible gaming requests — including formal self-exclusion applications, account closure, and data access requests — write to support@89bd.bar. All responsible gaming emails are acknowledged within 24 hours (Bangladesh Standard Time, UTC+6).
Account Self-Service Tools
Once logged in, navigate to your account settings to independently manage deposit limits, session timers, reality check frequency, and loss limits — all without needing to contact support. Changes that reduce limits take effect immediately; increases carry a mandatory 7-day delay.
A Note on External Support Organisations
89bd encourages any player who feels their gambling is causing significant harm to seek professional counselling. While 89bd does not maintain formal referral partnerships, we acknowledge that specialist help exists for Bangladeshi players experiencing gambling-related harm.
Kaan Pete Roi is a Bangladesh-based mental health and emotional support helpline that provides confidential telephone counselling. If you are experiencing distress connected to gambling — financial pressure, relationship difficulties, anxiety, or depression — reaching out to a qualified counsellor is a meaningful and courageous step.
We also recommend speaking openly with a trusted family member or close friend. Social support networks are one of the most effective factors in recovering from problem gambling, and the stigma around discussing the issue is far smaller than most people fear.
How to Activate Protective Tools on 89bd
Via Your Account Settings
- Step 1: Log in to your 89bd account using your registered credentials.
- Step 2: Navigate to "Account Settings" from the top-right profile menu.
- Step 3: Select "Responsible Gaming" from the settings menu sidebar.
- Step 4: Choose the tool you wish to activate — deposit limit, session limit, time-out, loss limit, or reality check.
- Step 5: Enter your chosen values and confirm. Restrictions take effect immediately. A confirmation message will be sent to your registered email address.
Via Live Chat or Email
If you prefer, simply contact the 89bd support team via live chat or email at support@89bd.bar and tell the agent which tool you want activated and the parameters you wish to apply. Agents can implement deposit limits, time-out periods, and self-exclusion on your behalf in real time. For self-exclusion requests submitted by email, 89bd will process and confirm activation within 24 hours of receiving your request.
Responsible Gaming FAQs
Can I reverse a self-exclusion early?
Self-exclusion periods cannot be reversed early by design. This protects players from impulse decisions made during a low moment. Once the exclusion period expires, you must submit a written reactivation request and undergo a 24-hour review before your account is reopened.
Does activating a limit affect my existing bonuses?
Deposit limits and session timers do not affect bonuses already credited to your account. Loss limits may affect the speed at which you can complete wagering requirements. Self-exclusion results in forfeiture of all active and pending bonuses.
How long does it take to process a self-exclusion request?
Self-exclusion requests made via live chat are processed immediately, typically within 5 minutes. Requests submitted via email are processed within 24 hours. During the processing period, you are strongly encouraged to log out of your account and refrain from further play.
What happens to my bKash/Nagad balance during a time-out?
Your 89bd wallet balance is preserved during a time-out period. No deposits or withdrawals can be made while the time-out is active. Once the time-out expires and you choose to reopen your account, your full balance will be available as normal.
Is the minimum age of 21 strictly enforced at 89bd?
Yes, without exception. 89bd uses identity document verification to confirm the age of all players. Any account found to belong to a person under 21 is permanently closed and the deposited amount is returned. 89bd does not accept deposits from or pay winnings to underage individuals under any circumstances.
Ready to Play? Keep These Tools in Mind
89bd is here to deliver cricket betting, slots, live casino, and more in a safe, controlled environment for players aged 21 and above across Bangladesh. Set your limits, play within your means, and reach out to support any time you need help.